What are the additional costs of sending?
Package
All products are shipped from the Netherlands. The minimal costs for packing & sending are:
- in Belgium from € 4,00
- The Netherlands € 0,00
- in the European Union € 15,00 – €18,00
- other European countries € 21,00 – € 23,50
- and for the rest of the world € 26,00 – € 30,00
All shipments are sent securely with track and trace. Shipping costs remain the same when ordering multiple items. We do not ship to a P.O. box. Please provide a physical address.
Letterbox mail
We will send your Free Fabric samples in an envelope by Regular Mail. The costs for Belgium and the Netherlands are €4,-, in the European Union and for the rest of the world € 8,50
Small & lightweight items under € 50,- that can be sent in an envelope or letterbox package are free from costs for buyers in the Netherlands. Since January 2021 all packages must be sent with a track & trace code, and even if it fits the letterbox, must be prepaid as a package for all destinations. Despite the sending costs for a regular package, we prefer to use letterboxes or fashion packs* whenever it is possible because it increases the delivery when the package fits your letterbox!
*Fashion packs are a sustainable solution for sending clothes. It can be vacuum-sealed, the air is removed and it fits into a letterbox format, so you don’t have to stay at home for it. That same Fashion Pack can be used again for returning goods.
Get the products you want the way you want!
Pick up your purchase at our local studio. Choose this option at the checkout and save sending costs! We will notify you when the product is ready. Unfortunately, we do not have pick-up points abroad.
Is it not convenient to receive the package at your home address? If you prefer, we can send your order to a Parcelshop closest to your place. Just leave a note on your ordering form for us and we will see to it. You’ll get a notification where to pick up your package when it is there.
Customs
All international packages in the EU, United Kingdom, The United States of America and Canada, could be charged with customs fees upon their arrival in the country of destination. These costs are determined by the country of arrival. We cannot be held accountable for these charges, the customer is responsible for handling the costs.
When will I receive my purchase?
Made-on-order items
Because we don’t want to waste material, most products are made to order at our studio in Rotterdam. You can choose your desired item from the webshop menu. When it is stated: ‘available on backorder’, it will take from 1-14 days to make it, depending on the availability of the materials in the workshop. For more information about made-to-order items, check our General Sales Conditions. Of course, we will do our utmost to make it as quick as possible and notify you about the progress.
Please let me know if you need an item on a specific date!
When your backorder is made and ready to be sent, the following delivery times apply to the Netherlands and abroad.
Ready-made items/items in stock
Ready-made and in-stock items will be available in the webshop, and we strive to pack and send them the same day.
Delivery time for items in stock, if chosen the flat rate option, can vary between one day for The Netherlands to 1-3 days for Belgium or more for other destinations. Germany 2-4 days, France 2-5 days, Spain 3-6 days, Italy 2-6 days, Norway 5-12 days, Sweden 2-6 days, Switzerland 3-5 days, United Kingdom 5-8 days, Turkey 5-14 days, Japan 4-9 days, Australia 6-12 days, New Zealand 5-12 days, China 7-15 days, United States 4-10 days, Curaçao 5-12 days.
If your destination is not on the list, check the delivery times at the Dutch Post
When the customer chooses Express Shipping, delivery times will be minimized to 1-5 days for most destinations worldwide.
Follow your parcel here: Track & Trace
Can I easily return my order?
One Size:
It is not a problem to exchange or return items like Bags and the one-size ankle-high Edie or all ready-made items in stock. Notify Pepavana as soon as possible by phone or email. Make sure to send it back via a registered courier within 14 days after you receive the item. Please send it to the original package with tags attached. We only accept our products in a clean, unused, and undamaged state. Fit the piece quickly before returning your purchase.
As soon as we have received the item in good order, we will pay you the sum of your purchase within one week. So you can always get your money back.
Additionally, returns should be shipped with a service that provides a tracking number and insurance, as we are not responsible for delayed or lost packages. Any returns that do not comply with the above may be denied at Pepavana ‘ discretion.
So that you know, sending your purchase back to Pepavana is your own expense. We offer you the possibility to return the purchase personally at our studio. Please make an appointment by calling +31(0)641637798, emailing info@pepavana.com, or using our return portal and checking our studio location in the form.
Easy returning by form
To make it easy for you, we provide you a sending label: Go to our return portal and fill in the form, print out the sending label, for your return and bring your package to the nearest pick-up point.
Backorders, Different Sizes and Colours:
Return exceptions are the items on backorder. They are custom made or made to order because we do not want to waste material and goods. This exception for returns counts for most medium, knee-high, and over-the-knee gaiters and other custom-made items.
Products on sale can neither be returned nor exchanged.
Product information before you buy.
Pepavana takes a lot of effort to provide product information. We offer free fabric samples in our webshop. And you can always drop me a line with your questions beforehand. By email or by Live Chat here or on the product Page. Pepa will answer your questions personally.
For customers in The Netherlands and Belgium, there is the possibility to visit the showroom in Rotterdam to get a closer look at the item you like. Or contact one of the stores that sell Pepavana. Go to Locate a store for an overview
How to measure for a Perfect Fit
The gaiters have a length of 38 cm. It is expected that they reach a couple of centimeters below the knee. Measure your calf accurately and choose the corresponding size from the menu. Keep in mind that if you want to wear the Pepavanas over (skinny) jeans or other garments, wear them when you take your measurements. If you need help or advice, please call +31641637798.
calf size 33-34 = XS, calf size 35-36 = S, calf size 37-38 = M, calf size 39-40 = L, all other sizes choose Custom Made.
Custom Made Order
Pepavanas are designed for high heels.
Edie & Jennifer for >10 cm heels and Jane & Francoise for 7-10 cm heels.
You might like it slightly less, which is possible for the models Jane and Francoise! We have two heel height options. If that is insufficient, choose ‘custom made’ from the webshop menu.
When your calf size is not on the menu or the length of the gaiter does not fit your legs, we will reach out to you because we need extra information to make you a custom-made pair.
Note that gaiters designed for lower heels have a different appearance than the designs shown on the website due to the position of the foot. Any questions? Don’t hesitate to contact me. We will not refund custom made products.
Truck Tarp Worker Bags Man and women can order a Worker Bag especially made according to their wishes and needs. This means that the bags are custom made and therefore they cannot be returned after an order is placed.
Ordering a Truck Tarp Worker Bag
We start composing from a basic square bag model. You can choose color, size, shape & ingredients. We offer the following options: main compartment, different handles, outer harmonica pockets, integrated inner wallet, a sleeve on the back, inner compartment for laptop, iPad, phone or bottle, key-cord, etcetera.
We will calculate the expected costs based on your bag wishes. After you accept the written offer, we will start designing and producing your Worker Bag.
Ask for a custom-made bag in the webshop; Choose a downpayment (€50-. €100 or €150) from the menu or choose to Pay Later: after accepting the calculated offer, you pay 50% in advance by invoice. Or make an appointment for a studio visit.
We make our Truck Tarp Bags to last. They can carry heavy weights without crashing. Signs of use will eventually appear, but we are happy to consider a solution for any other problem.
We offer one free Bag Scan for minor adjustments or repairs!
Special Wishes
We want to help out where we can if you need a wool-felt-accessory for special shoes. We have experience in designing gaiters for orthopedic shoes. Contact Pepa, and we will explain the procedure and the costs.
What about cleaning en storage of my goods?
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Wool felt accessories
Wrap the wool felt accessory in tissue paper to keep it separate. The select box that came with it keeps it clean and safe. Natural wool felt is water—and dirt-repellent. Even with hand washing, shrinkage may occur, which can change the look of the fabric slightly. If you need to clean your wool felt item, we recommend following the dry cleaner’s advice.
The Mittens & Mini Shopper Bags are all pre-washed and won’t shrink any more.
How to wash and iron your wool felt item: Wash it by hand quickly to prevent color bleed from the leather handles or sole straps to the felt. Rinse it thoroughly. You can use a centrifuge, model the item , and let it dry horizontally on a towel or sweater rack.
Iron on a low temperature with a damp cloth or flannel to protect the wool felt.
Pilling
Pilling is typical with woolen sweaters. It is also the case with our wool felt items, especially thin wool felt (the slim mittens). Wool felt is delicate and must be handled carefully to avoid pilling.
Hats & Gaiters made of Blankets.
Pepa already felted these items to get that unique look they have. As a result of that treatment, these products are all pre-shrunk. Wash the blanket item by hand, but don’t let it soak. Handle as described in the previous paragraph.
To get a perfect fit, model it to your head or legs by wearing it while still damp. You can remodel the blanket items time after time. Use a quality (hair)brush to remove pils and bring back the fluffiness of your ‘Blankie’.
Truck Tarp Bags
You can quickly clean your Truck Tarp Bag with water and soap. Please don’t use a cleaner or degreaser on the rubber parts. Otherwise, the rubber may cause stains on your clothes.
Payments
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Webshop
We accept several payment methods on our website. You can choose IDEAL, credit card, Paypal express Check-Out, Bank Transfer, SOFORT Banking, gift cards (vvv-cadeau kaart & fair fashion gift card), Bank contact/Mister Cash, Klarna Pay Later*, Apple Pay.
Assignments
For custom-made orders and assignments, we will send you an invoice by email. Payments can be made to Pepavana Rotterdam using our IBAN NL41 KNAB 0255 0084 81 and if required BIC KNABNL2H.
Pepavana is registered at the Chambers of Commerce in the Netherlands under number 24442466
