What are the additional costs of sending?
Package
All products are shipped from the Netherlands. The minimal costs for packing & sending are:
- in Belgium from € 4,00
- The Netherlands € 0,00
- in the European Union € 15,00 – €18,00
- other European countries € 21,00 – € 23,50
- and for the rest of the world € 26,00 – € 30,00
All shipments are sent securely with track and trace. Shipping costs remain the same when ordering multiple items. We do not ship to a P.O. box. Please provide a physical address.
Letterbox mail
We will send your Free Fabric samples in an envelope by Regular Mail. The costs for Belgium and the Netherlands are €4,-, in the European Union and for the rest of the world € 8,50
Small & lightweight items under € 50,- that can be sent in an envelope or letterbox package are free from costs for buyers in the Netherlands. Since January 2021 all packages must be sent with a track & trace code, and even if it fits the letterbox, must be prepaid as a package for all destinations. Despite the sending costs for a regular package, we prefer to use letterboxes or fashion packs* whenever it is possible because it increases the delivery when the package fits your letterbox!
*Fashion packs are a sustainable solution for sending clothes. It can be vacuum-sealed, the air is removed and it fits into a letterbox format, so you don’t have to stay at home for it. That same Fashion Pack can be used again for returning goods.
Get the products you want the way you want!
Pick up your purchase at our local studio. Choose this option at the checkout and save sending costs! We will notify you when the product is ready. Unfortunately, we do not have pick-up points abroad.
Is it not convenient to receive the package at your home address? If you prefer, we can send your order to a Parcelshop closest to your place. Just leave a note on your ordering form for us and we will see to it. You’ll get a notification where to pick up your package when it is there.
Customs
All international packages in the EU, United Kingdom, The United States of America and Canada, could be charged with customs fees upon their arrival in the country of destination. These costs are determined by the country of arrival. We cannot be held accountable for these charges, the customer is responsible for handling the costs.
When will I receive my purchase?
Made on order items
Because we don’t want to waste material most products are made to order at our studio in Rotterdam. You can choose your desired item from the webshop menu. When it is stated: ‘available on backorder’, it will take from 1-14 days to make it, depending on the availability of the materials in the workshop. For more information about made to order items check our General Sales Conditions. Of course, we will do our utmost to make it as quick as possible, and we will notify you about the progress.
Do you need an item on a specific date, please let me know!
When your backorder is made and ready for sending, the following delivery times are applicable for The Netherlands and abroad.
Ready-made items / items in stock
Items that are ready-made and in stock will be available in the webshop and we strive to pack and send it the same day.
Delivery time for items in stock if chosen the flat rate option, can very between one day for The Netherlands, to 1-3 days for Belgium, ore more for other destinations. Germany 2-4 days, France 2-5 days, Spain 3-6 days, Italy 2-6 days, Norway 5-12 days, Sweden 2-6 days, Switserland 3-5 days, United Kingdom 5-8 days, Turkey 5-14 days, Japan 4-9 days, Australia 6-12 days, New Zealand 5-12 days, China 7-15 days, United States 4-10 days, Curaçao 5-12 days.
Is your destination not in the list check the delivery times at the Dutch Post
When the customer chooses Express Shipping delivery times will be minimised to 1-5 days for most destinations around the world.
Can I easily return my order?
One Size:
It is not a problem at all to exchange or return items like Bags and the one-size ankle high Edie or all ready-made items that are in stock. Notify Pepavana as soon as possible by phone or email or use the return form here. Make sure to send it back via a registered courier and within 14 days after you received the item. Do send it in the original package with tags attached. We only accept our products in a clean, unused and undamaged state. Fit the piece quickly before returning your purchase.
As soon as we have received the item in good order, we will pay you the sum of your purchase within one week. So you can always get your money back.
Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received that do not comply with the above may be denied at the discretion of Pepavana.
Note that costs for sending back your purchase to Pepavana are at your own expense. We offer you the possibility to return the purchase personally at our studio. Make an appointment by calling +31(0)641637798, email to info@pepavana.com or make use of our return portal and check our studio location that is in the form.
Easy returning by form
To make it easy for you we provide you a sending label for your return: Go to our return portal and fill in the form, print out the sending label and bring your package to the nearest pick-up point.
Backorders, different Sizes and Colours:
Exception for return are the items on backorder. They are custom made or made to order because we do not want to waste material and goods. This exception for returns counts for most medium, knee-high and over the knee gaiters and other custom made items.
Products on sale can neither be returned or exchanged.
Product information before you buy.
Pepavana takes a lot of effort to provide product information. We offer free fabric samples in our webshop. And you can always drop me a line with your questions beforehand. By email or by Live Chat here or on the product Page. Pepa will answer your questions personally.
For customers in The Netherlands and Belgium, there is the possibility to visit the showroom in Rotterdam to get a closer look at the item you like. Or contact one of the stores that sell Pepavana. Go to Locate a store for an overview
How to measure for a Perfect Fit
The gaiters have a length of 38 cm. It is normal that they reach a couple of centimeters below the knee. Measure your calf accurately and choose the corresponding size from the menu. Keep in mind that if you want to wear the Pepavanas over (skinny) jeans or other garments, to wear it when you take your measurements. If you need help or advise, please call +31641637798.
calf size 33-34 = XS, calf size 35-36 = S, calf size 37-38 = M, calf size 39-40 = L, all other sizes choose Custom Made.
Custom Made Order
Pepavanas are designed for high heels.
Edie & Jennifer for >10 cm heels and Jane & Francoise for 7-10 cm heels.
You might like it a little bit lower, and that is possible for the models Jane and Francoise! We have two heel heights options. If that is not sufficient, then choose ‘custom made’ from the webshop menu.
When your calf size is not on the menu or the length of the gaiter does not fit your legs, after ordering, we will contact you because we need extra information from you to make you a custom-made pair.
Note that gaiters designed for lower heels have a different appearance than the designs showed on the website, due to the position of the foot. Any questions? Don’t hesitate to contact me. We will not refund custom made products.
Truck Tarp Worker Bags Man and women can order a Worker Bag especially made according to their wishes and needs. This means that the bags are custom made and therefore they cannot be returned after an order is placed.
Ordering a Truck Tarp Worker Bag
We start composing from a basic square bag model. You can choose colour, size shape & ingredients. We offer the following options: main compartment, different handles, outer harmonica pockets, integrated inner wallet, a sleeve on the back, inner compartment for laptop, iPad, phone or bottle, key cord etcetera.
According to your Bag Wishes, we will calculate the expected costs and send you the offer. After you accept the written offer, we start with the design and production of your Worker Bag.
Ask for a custom-made bag in the webshop; Choose a downpayment (€50-. €100 or €150) from the menu or choose to Pay Later: after accepting the calculated offer you pay 50% in advance by invoice. Or make an appointment for a studio visit.
We make our Truck Tarp Bags to last for a long time. The bags can carry heavy weights without crashing. Signs of use will appear eventually, but for any other problem, we are happy to think about a solution.
We offer 1 free Bag Scan for minor adjustments or repairs!
Special Wishes
We want to help out where we can if you need a wool-felt-accessory for special shoes. We have experience in designing gaiters for orthopaedic shoes. Contact Pepa, and we will explain the procedure and the costs.
What about cleaning en storage of my goods?
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Wool felt accessories
Keep the wool felt accessory separated by wrapping it in tissue paper. The select box that came with it keeps it clean and safe. The natural wool felt is water and dirt repellent. Even with hand wash, shrinkage may occur, and due to that, the look of the fabric changes a little. We recommend following the dry cleaner’s advice if you need to clean your wool felt item.
The Mittens & Mini Shopper Bags are all pre-washed and won’t shrink any more now.
How to wash and iron your wool felt item. Wash it by hand quickly to prevent color bleed from the leather handles or sole straps to the felt. Rinse it thoroughly. You can use the centrifuge and then model the item and let it dry horizontally on a towel or sweater rack.
Iron on a low temperature with a damp cloth or flannel to protect the wool felt.
Pilling
Pilling is common with woolen sweaters. That is also the case with our wool felt items, especially with thin wool felt. (the slim mittens) It is delicate and needs to be handled with care to avoid pilling.
Hats & Gaiters made of Blankets.
Pepa already felted these items to get that unique look they have. As a result of that treatment, these products are all pre-shrunk. Wash the blanket item by hand, but don’t let it soak. Handle as described in the previous paragraph.
To get a perfect fit, model it to your head or legs by wearing it while still damp. You can remodel the blanket items time after time.
Truck Tarp Bags
You can quickly clean your Truck Tarp Bag with water and soap. Do not use a cleaner or degreaser on the rubber parts. Otherwise, the rubber may cause stains on your clothes.
Payments
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Webshop
We accept several payment methods in our webshop. You can choose IDEAL, credit card, Paypal express Check-Out, Bank Transfer, SOFORT Banking, gift cards (vvv-cadeau kaart & fair fashion gift card), Bank contact/Mister Cash, Klarna Pay Later*, Apple Pay.
Assignments
For custom-made orders and assignments, we will send you an invoice by email. Payments can be made to Pepavana Rotterdam using our IBAN NL41 KNAB 0255 0084 81 and if required BIC KNABNL2H.
Pepavana is registered at the Chambers of Commerce in the Netherlands under number 24442466
