Order & Item Enquiries

What are the additional costs for sending?

We will sent your order by Registered Mail. The costs for packing & sending in the Belgium and the Netherlands are 8 Euros, in the European Union € 20,00 and for the rest of the world € 40,00

Get the products you want the way you want!

Pick up your purchase at our local studio. Choose this option at the checkout and save sending costs! We will notify you when the product is ready. Unfortunately we do not have pick up points abroad.

When will I receive my purchase?

Because we don’t want to waste material most products are made to order at our studio in Rotterdam.  So it will take from 1 to 3 weeks to make and sent it to you. Off course we will do our utmost to make it as quick as possible and we will notify you about the progress.

In case you desperately need an item on a specific date, please let me know!

Can I easily return my order?

One Size: 

It is not a problem at all to exchange or return items like Bags or the one-size ankle high Edie. Notify Pepavana as soon as possible by phone or email. Make sure to sent it back via registered courier and in 14 days after you received the item. Do sent it in the original package with tags attached. We only accept items in a clean, unused and undamaged state.  Fit the item quickly before returning your purchase.

As soon as we have received the item in good order, we will pay you the sum of your purchase within one week. So you can always get your money back.

Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received that do not comply with the above may be denied at the discretion of Pepavana.

Note that costs for sending back your purchase to Pepavana are on your own expense. We offer you the possible to return the purchase personally at our studio. Make an appointment by calling +31(0)641637798 or email to info@pepavana.com.

Different Sizes and Colours: 

Exception for return are the items with different sizes and colors. They are all custom made or made to order because we do not want to waste material and goods. This counts for all medium, knee-high and over the knee gaiters and other custom made items.

Products on sale can neither be returned nor exchanged.

Product information before you buy.

Pepavana takes a lot of effort to provide product information. We offer free fabric samples in our webshop. And you can always drop me a line with your questions beforehand. By email or by Live Chat here or on the product Page. Pepa will answer your questions personally.

For customers in The Netherlands and Belgium there is the possibility to visit the showroom in Rotterdam to get a closer look at the item you like.

How to measure for a Perfect Fit

The gaiters have a length of 38 cm. It is normal that they reach a couple of centimeters below the knee. Measure your calf accurately and choose the corresponding size from the menu. Keep in mind that if you want to wear the Pepavanas over (skinny) jeans or other garment, to wear it when you take you’re measurements. If you need help or advise please call +31641637798.

calfsize 33-34 = XS, calfsize 35-36 = S, calfsize 37-38 = M, calfsize 39-40 = L, all other sizes choose Custom Made.

Custom Made Order 

Pepavanas are designed for high heels. Edie & Jennifer for >10 cm heels and Jane & Francoise for 7-10 cm heels.

You might like it a little bit lower and that is possible for the models Jane and Francoise! Just choose ‘custom made’ from the webshop menu if you want a pair of gaiters for medium- or low heels.

Or if your calf size is not in the menu. Or the length of the gaiter does not fit your legs. After ordering you will be contacted because we need extra information from you to make you a custom made pair.

Note that gaiters designed for lower heels have a different appearance than the regular designs showed at the website.  This is due to position of the foot. Any questions? Don’t hesitate to contact me. Custom made products can not be returned.

Truck Tarp Worker Bags  Man and women can order a Worker Bag especially made to their wishes and needs. This means that the bags are custom made and therefore they cannot be returned after a order is placed.

Ordering a Truck Tarp Worker Bag

We start composing from a basic square bag model. You can choose color, size shape & ingredients. We offer the following options: main compartment, different handels, outer harmonica pockets, integrated inner wallet, a sleeve on the back, inner compartment for laptop, iPad, phone or bottle, key cord etcetera.

According to your Bag Wishes we will calculate the expected costs. After your approval we start with the design and production of your Worker Bag.

Ask for a custom made bag by contacting Pepa by email or studio visit 

We make our Truck Tarp Bags to last for a long time. The bags can carry heavy weights without crashing. Signs of use will appear eventually, but for any other problem we are happy to think about a solution.

We offer 1 free Bag Scan for miner adjustments or repairs!

Special Wishes

We want to help out where we can if you need an wool felt accessory for special shoes. We have experience in designing gaiters for orthopedic shoes.  Contact Pepa and we will explain the procedure and the costs.

What about cleaning en storage of my goods?

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Wool felt accessories 

Keep the wool felt accessory separated by wrapping it in tissue paper. The special box that came with it keeps it clean and safe. The naturel wool felt is water and dirt repellent. Even with hand wash, shrinkage may occur and due to that the look of the fabric changes a little. We recommend to follow the advise of the dry cleaner in case you need to clean your wool felt item.

The Mini Shopper Bags are all pre-washed.

How to wash and iron your wool felt item. Wash it by hand quickly in order to prevent color bleed from the leather handles or sole straps to the felt. Rinse it thoroughly. You may use the centrifuge and than model the item and let it dry horizontal on a towel or special sweater rack.

Iron on low temperature with a damp cloth or flannel to protect the wool felt.

Hats & Gaiters made of Blankets

These items were already felted by Pepa in order to get that special look they have. As a result of that treatment these products are all pre-shrinked. Wash the blanket item by hand but don’t let it soak.  Handle as described in the previous paragraph.

To get a perfect fit, model it to your head or legs by wearing it while still damp. You can remodel the blanket items time after time.

Truck Tarp Bags 

You can easily clean your Truck Tarp Bag with water and soap. Do not use cleaner or degreaser on the rubber parts, otherwise the rubber wil cause stains on your clothes.

Payments

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Webshop

We accept all kind of payment methods in our web shop. You can choose IDEAL,  Paypal Check Out, Creditcard and more.

Assignments

For custom made orders and assignments we will sent you an invoice by email. Payments can be made to Pepavana Rotterdam using our IBAN NL41 KNAB 0255 0084 81 and if required BIC KNABNL2H.

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